Be our guest: perfecting the art of customer service

Book Cover
Average Rating
Publisher:
Disney Editions,
Pub. Date:
[2001]
Edition:
1st ed.
Language:
English
Description
Whether they are called clients, customers, constituents, or, in Disney-speak, guest, all organizations must better serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular resort destination in the world enjoyed a reputation as a company that sets the benchmark for best business practices. Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service.
Also in This Series
More Like This
More Copies In Prospector
Loading Prospector Copies...
More Details
Contributors:
ISBN:
9780786853946
9780786853076
Reviews from GoodReads
Loading GoodReads Reviews.
Staff View

Grouping Information

Grouped Work ID0c26dab8-8d89-b1c9-1bba-26a086654d78
Grouping Titlebe our guest perfecting the art of customer service
Grouping Authordisney institute
Grouping Categorybook
Last Grouping Update2019-06-18 01:04:10AM
Last Indexed2019-11-17 04:19:32AM

Solr Details

accelerated_reader_point_value0
accelerated_reader_reading_level0
author2-roleDisney Institute.
author_display
available_at_wilkinsonTelluride Wilkinson Library
detailed_location_wilkinsonTELL WPL Adult NonFiction
display_description
format_category_wilkinsonBooks
format_wilkinsonBook
id0c26dab8-8d89-b1c9-1bba-26a086654d78
isbn9780786853076
9780786853946
item_details
Bib IdItem IdShelf LocCall NumFormatFormat CategoryNum CopiesIs Order ItemIs eContenteContent SourceeContent FileeContent URLsubformatDetailed StatusLast CheckinLocationSub-location
ils:.b26165302.i46266975TELL WPL Adult NonFiction658.8 BEO1falsefalseOn Shelftlwnf
itype_wilkinsonAdult non-fiction
last_indexed2019-11-17T11:19:32.505Z
lexile_score-1
literary_formNon Fiction
literary_form_fullNon Fiction
local_callnumber_wilkinson658.8 BEO
owning_library_wilkinsonTelluride
owning_location_wilkinsonTelluride Wilkinson Library
primary_isbn9780786853946
publishDate2001
record_details
Bib IdFormatFormat CategoryEditionLanguagePublisherPublication DatePhysical Description
ils:.b26165302BookBooks1st ed.EnglishDisney Editions, [2001]206 pages ; 19 cm.
recordtypegrouped_work
scoping_details_wilkinson
Bib IdItem IdGrouped StatusStatusLocally OwnedAvailableHoldableBookableIn Library Use OnlyLibrary OwnedHoldable PTypesBookable PTypesLocal Url
ils:.b26165302.i46266975On ShelfOn Shelffalsetruetruefalsefalsetrue26, 27, 28, 29, 30
subject_facetAmusement parks -- Customer services -- Florida -- Orlando
Disney Institute
Walt Disney World (Fla.)
title_displayBe our guest : perfecting the art of customer service
title_fullBe our guest : perfecting the art of customer service / by Disney Institute ; foreword by Michael D. Eisner
title_shortBe our guest
title_subperfecting the art of customer service
topic_facetAmusement parks
Customer services